Wood stove shop

We use Scott regularly to clear / sweep our chimneys for an open fire and log burner. We recently replaced our log burner which Scott installed for us. Scott has done a great job and it is fantastic. I would highly recommend Scott for his work and also knowledge around stoves!

Great service. We had our old woodburner reinstalled and had a new flue installed and some chimney work completed. Very pleased and would recommend :-)

Brillaint service! The installation fitters were very professional, knowledgeable and extremely friendly.

Glanville was recommended to us by a friend and he installed two stoves in our house. We were very happy with the work that was done and thought the price was reasonable.We have since recommended Fitz to our friends and wouldn't hesitate to do so again.

.In October 2017 I ordered a wood burning stove from The Fireplace Centre. The knocking out of the old fireplace went well as did the ordering of the stove and the slate hearth. However, Phil Shaw’s fitters from Wythall failed to get the stove pipe vertical. They were called back and did some work saying, “that is the best we can do”. They were called back a third time and this time got it straight.However, in the original fitting, they failed to fix the hearth to the slate as the instructions required, with the result that, within a year, the fire had twisted through 10°. I informed Phil in November 2108, December and again in January 2019. He then arranged an appointment for them to come and fix it. They didn’t turn up. No explanation or apology from Phil. Another appointment was arranged. They didn’t turn up. No explanation, no apology. This pattern repeated itself four more times after which I wrote to Phil in May 2019 saying that I had been advised to draw a line under my dealings with him and find somebody else to fix the stove to the hearth and send him the bill. This I did and received a cheque from the company.

Great service from start to finish. Explained what we wanted, plans were drawn up and build was completed to a high standard. Solus fire is stunning that completes the media wall. The lighting can all sync to the TV via the Philips HUE system. The photos do not do this wall justice when it's lit up in the evenings, it's transformed our lounge whilst saving space too.

Great experience

A visit to our home by the sales person following a phone call was very informative and and a trip to their very well stocked showroom followed and a wood burner purchased.The two guys who fitted it were polite and hard working and very clean and then gave a demo once completed.We love the fire and it works great having used it a number of times since we have now moved towards winter.

Recently had a log burner installed! So chuffed with it Aiden was super professional, great communication. Looks fantastic. Highly recommend him! Thank you!

Amazing customer service skills the lads who work there couldn't be more helpful definitely recommend this store! The help and advice was second to none thank you so much for a lovely buying experience!