Leonard Coombe

Excellent service. Purchased a Horseware Rhino 0g turnout rug at a very competitive price. Paid £1.00 for express delivery, the rug arrived within 24 hours and kept horse completely dry in 20 hours of continous heavy rain. Very happy with both the seller and my purchase, would highly recommend both.

Great website, really fast dispatch and shipping however my item has arrived looked pre-owned. I purchased some trimmers for my horses, the plastic window has at some point before being sent out taken a hit where the clippers sit right behind the window and the sticky seal to open the box has also been sliced open which is very disappointing considering it was my first time shopping with them.I have reported this to them by email, we will see how it is rectified.The email addresses on the business card and headed paper do not match, one is missing ‘.uk’ from the end.Update since raising my complaint.Absolutely disgusting customer service, excuse after excuse and the woman kept talking over me, telling me they are doing experiments to see if online customers mind having the choice to open and return things and apparently that’s what everyone wants.Why or how that is relevant to me I don’t know, I am not on the phone to talk about anyone else. This is ME and IM NOT HAPPY.There was no offer of goodwill for my time that has been wasted and the inconvenience caused. They just didn’t care, didn’t see the problem charging full price to send out an OPEN AND DAMAGED product.And acted as though I was in the wrong for complaining??I work in customers services and wouldn’t DREAM of dealing with a customer how they have dealt with me. So RUDE and unwilling to UNDERSTAND or appreciate how unacceptable this is. Very much giving me every excuse to explain themselves, didn’t listen to me or provide me with any reasonable outcome. Just the attitude ‘well send them back then’ and then made out they were doing me a favour by sending me a free returns label!!! ‘well we have sent you a free returns label’ were her words.Yes, by the customer consumer law act, you are obliged to because you’ve sent me a DAMAGED, OPENED PRODUCT?Funny that they sent me the option to leave a review. This was a tiny problem, that could have easily been resolved, however it has been made into a mountain of a problem. Royal Mail have collected the item 2 days ago, which they can see from the tracking yet they STILL won’t refund me until they have the item back. AGAIN inconvenience to only but me. In my email 3/4 points I mentioned in my email were ignored and I was just sent a returns label. So I decided to call them, still being reasonable and after I finished my first sentence the first thing she said was ‘well we have already got your bad review’. Which may I add was the top part of this message. Not bad, I’d say FAIR with the opportunity to resolve this.A good company isn’t just one to send out items well packaged and efficiently, it’s how they PUT problems right when things go wrong.0/10 I’ve never been so appalled in all my life, I’m a very reasonable person and like I mentioned, I work in customer service so understand how these situations should be dealt with. NEVER will I be shopping with them again, but trusty ClipperSharp who get it right EVERYTIME.

Ordered several items on line from this company. They had what I was looking for at good prices, choice and many sizes available. The order was dispatched and delivered promptly. I am very pleased with the items which fit and are good quality and were well described. Very happy.

Brilliant service! It’s not necessarily how they do when things go as they should - it’s how they deal with mistakes and I literally couldn’t have asked for better! Top notch service, and personal. Thank you very much people, I love my new jacket and it even arrived in time!

This was the first time ordering from Leonard Coombe, and I am very impressed. I found exactly what I wanted at a very good price, and it arrived super quick. I have added it to my favourites. Thank-you

Ordered a Christmas hat silk for my daughter. Very pleased with the quality, speed of delivery, packaging and price. I will be shopping here again definately. Xx

BUYERS BEWARE ! Went to Leonard Coombe shop in Newton Abbott to buy back brace . Was told after we had it fitted there would be a £10 fitting fee. They would refund the money if we bought the brace . Very unhappy as at no point was my attention drawn to this before we had it fitted and no there was no signage to say this was the case. I have been to the shop on many many occasions and spent a considerable amount of money every time . I will never return, preferring to go to Red Post where they don't have a fitting fee.

highly recommend so quick and easy to order, delivery came a lot quicker than I expected & the packaging and quality is unreal, Thankyou.

An excellent online experience - easy to navigate website and to order. Item arrived within days. Highly recommended from a first time buyer!

Leonard Coombe did an absolutely incredible job fitting my new hat, their advice was absolutely correct, I now have a comfortable hat, with a higher safety rating. Thank you so much for taking the time to fit the hat so perfectly. I have already told friends how great the hat is and will continue to recommend Leonard Coombes.With all best wishes,Freya